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The key benefits of using our customer interaction services include:
- Optimized customer service levels
- Cost effective customer support and marketing process
- Enhanced Productivity by higher sales conversion rate
- Well defined and continuously monitored homogenous processes
- Homogeneous, clearly defined processes across territories
Telemarketing
Services
Our telesales and telemarketing outsourcing services target interaction
with potential customers for "Marketing" i.e. either for
generating interest in products and services, to up-sell and cross-sell
to an existing customer base, complete the sales process on-line.
Such as outbound calling to sell wireless or Landline services for
a telecom provider, sell holiday packages, sell a new rate card
for a mobile service provider, sell a calling card, sell a mortgage
plan or to sell credit/debit cards.
Customer Support
Services
Our customer service offerings create a virtual customer service
center to manage customer concerns and queries through voice and
e-mail on a 24X7 basis. Such as customers calling for information
on products and services, check on their order status, verify their
account status, check their reservation status etc.
Technical
Support and IT Help Desk Services
Our technical support offerings include round-the-clock technical
support and providing solutions for various customers for computer
hardware, software, peripherals and Internet infrastructure manufacturing
companies. These include installation and product support, troubleshooting
and features support. Such as customers calling to resolve a problem
with their home PC, Network , Peripherals, dialup problems to their
ISP, software or hardware.
Data Capture
and Conversion Services
Our services on data capture include capturing data in various
formats and then converting them to various formats which can be
searched and indexed. Such as data being converted after scanning
to word formats or PDF formats, typical applications include digitization
of Medical, Land records and creating paperless offices.
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